Helpful Phone Numbers:

We take all care in updating phone numbers; however some agencies do change during our update please check with the White pages online to confirm if you are having problems: Crisis Accommodation; Women's Services; Youth Services; Detox Facilities; Sexual Health; Hospitals & psychiatric wards; Legal Services; Counseling Information; Emergency & Useful Numbers; and Centrelink.

Crisis Accommodation

Crisis accommodation information line: 1800 627 727 (Free call) 10 am till 12 midnight 7 days

Flagstaff crisis accommodation: 9329 4800 (24 hour men only)

Home ground: 9417 2500 (hours 9-5 referral)

Frontyard: 9611 2411 (18-25yrs m/f hours 9.30-5 referral)

St Kilda crisis centre: 9536 7777

Ozanam House: 9329 5100 (24 hour men only)

Hanover Southbank: 9699 4566 (single m/f)

Argyle Street Housing Service
Help with crisis and transitional accommodation
Public and community housing
Private rental and share accommodation
Information about support services
Help with your accommodation problems, drop in service
9am to 5pm Monday to Friday

122 Chapel St
St KILDA EAST Ph: 03 9537 7797

2/107 Cambridge St
COLLINGWOOD Ph: 03 9417 2500

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Women's Services

Women's domestic violence crisis service: 9373 0123 /1800 015 188 (toll free)

Women's information and referral service: 1300 134 130 Drop in centre 10.30am-5pm Mon-Fri

Women's refuge referral service: 9329 8433 /1800 015 188(toll free)

Women's health Victoria: 9662 3755 /1800 133 321(toll free)

Drug info line for Women: 9344 2270

Women's legal resource centre: 9642 0877

Young Women's health service: 9548 3255

Click here for Women's Resources page

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Youth Services

Frontyard Youth Services: 9611 2411 Free call (land lines) 1800 800531 Front yard Youth Services is a co-location of services that provide free assistance with accommodation, Centrelink ,counselling, dental, employment training family reconciliation, health , legal. Follow this link to thier website

Melbourne Youth Support Service: 9614 3688 (MYSS) is an accommodation information and referral service for young people. Offering face to face and telephone services MYSS can help out with crisis and medium to long term accommodation, legal issues, drug and alcohol issues, health, food and material aid and training and employment. A casework service is accessible during the week

Centre for Adolescent Health: 9345 589

Youth Substance Abuse Service: 9418 1020 24 hours 1800 014 446

Crossroads St Kilda Crisis Centre: 9525 4100

Crisis accommodation info line 1800 627 727(10am to midnight 7 days) Provides a variety of support to young people 15-21 who are homeless or risk of homelessness.

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Detox Facilities Melbourne

Salvation Army Anchorage: 81 Victoria cres Abbotsford 9495 7611

Salvation Army Bridge Centre: Home-Based Withdrawal
Address: 12 Chapel Street ST KILDA 3182
Phone: (03) 9521 2770

Moreland Hall: Withdrawal Services - Community Residential Drug Withdrawal Unit
Address: 26 Jessie Street MORELAND 3058
Phone: (03) 9386 2876

DAS West: Medical Withdrawal Service
Address: Western Hospital, 3-7 Eleanor Street, FOOTSCRAY 3011
Phone: (03) 8345 6682

Windana Society: Drug Withdrawal Unit
Address: 88 Alma Road, ST KILDA EAST 3183
Phone: (03) 9529 7955 ring at 10.00pm Mon-Wed-Fri for Assessment

DePaul St Vincent's Hospital: Community Residential Drug & Alcohol Withdrawal Unit
Address: 38 Fitzroy Street, FITZROY 3065
Phone: (03) 9288 2624 Assessment Phone 9288 2016 (1.30-3.30 Mon-Fri)

Royal Women's Hospital Chemical Dependency Unit: 9344 2386

For more information on detoxification clinics ring - Direct Line 1800 888 236 open 7 days 24 hours
Counsellors can provide: Immediate counselling and support, including crisis intervention. Support in dealing with the impact of drugs and assistance in developing strategies to deal with alcohol or drug problems.

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Sexual Health

Melbourne Sexual Health Centre: 9347 0244 / 1800 032 017(toll free)

Action Centre: 9654 4766

Family Planning clinic: 9429 1177

Aids Line: 1800 133 392(toll free)

Hep C line: 1800 800 241

Victorian AIDS Council: 9865 6700 / 9827 3733

Victorian Aboriginal Health Service: 9419 3000

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Melbourne Hospitals (metro)

St Vincent's Hospital: Victoria Pde., Fitzroy 9288 2211

The Royal Melbourne Hospital: Grattan St., Parkville 9342 7000

Western Hospital: Gordon St: Footscray 8345 6666

Royal Children's Hospital: 9345 5522

Royal Dental Hospital: 9341 0222

Royal Victorian Eye and Ear Hospital:
32 Gisborne St East Melbourne: 9344 2000

Alfred Hospital, Commercial Rd Prahan: 9276 2100

Austin and Repat Medical Centre: Studley Rd Heidelberg: 9496 5000

Box Hill Hospital, Nelson Rd, Box Hill: 9895 3333

Dandenong Hospital, Davis St., Dandenong: 9791 6000

Epworth Private Hospital, Erin Street., Richmond: 9426 6666

Maroondah Hospital, Mt. Dandenong Rd: Ringwood East: 9871 3333

Monash Medical Centre, Clayton Rd: Clayton 9550 2159

Click here for a more extensive Hospital list

Psychiatric Units, Wards, Hospitals Melbourne

Royal Melbourne Hospital, Department of Psychiatry
Level 7, Charles Connibere Building,
Parkville, Vic. 3050
Tel: +61 3 8344 5510

St Vincent's Hospital, Department of Psychiatry
Level 2, 46 Nicholson Street, Fitzroy, Vic. 3065
Tel: +61 3 9288 2211

Royal Children's Hospital, Department of Psychiatry
Flemington Road,
Parkville, Vic. 3052
Tel: +61 3 9345 5511

Austin Hospital, Department of Psychiatry
Level 10, Sir Lance Townsend Building,
Austin Hospital, Heidelberg, Vic. 3084
Tel: +61 3 9496 5665

Heidelberg Repatriation Hospital, Department of Psychiatry
Banksia Street, Heidelberg West, Vic. 3081
Tel: +61 3 9496 2940

For an extensive list of Mental health services, in Melbourne click here

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Legal Services

Community Legal Services: (03) 9602 4949

PILCH Homeless Outreach: (03) 9225 6686

Fitzroy Legal Service: (03) 9419 3744

Victorian Outreach Service: (03) 9419 8355

Footscray Legal Services: (03) 9689 8444

Legal Aid Victoria: 1800 677 402
Melbourne Central: 9269 0234
Bairnsdale: 5153 1923
Broadmeadows: 9302 2388
Dandenong: 9791 5522
Frankston: 9784 5222
Geelong: 5229 2211
Morewell: 5134 8055
Preston: 9478 8844
Ringwood: 9879 5500
Shepparton: 5823 6200
Sunshine: 9311 8611

Victorian Aboriginal Legal Service
For Koorie people (24 hours)
(03) 9419 3888 or 1800 064865 (country)

Youth Advocacy & Legal Service: (03) 9794 5428

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Counseling Information

Life Line: 13 11 14

Kids Help Line: 1800 551 800(toll free)

Grief Line: (03) 9596 7799

Crisis Line: 136 169

Men's Line: 1300 789 978 (24 hour) counseling

Child Protection Crisis: 13 1278 (24 hour)

Sudden Infant Death Syndrome 1800 240 400

Direct Line: (drug and alcohol) 1800 888 236 (toll free)

Al-Anon-Alateen (03) 9642 3330 Helping families and friends of alcoholics recover from the effects of living with the problem drinking of a relative or friend.

Hepatitis C Helpline 1800 800 241

Asian Line: 1800 622795(toll free)

Narcotics Anonymous: (03) 9525 2833

Alcoholics Anonymous: (03) 9429 1833

Gamblers Help 1800 156 789

Smoking Quit line 13 18 48

Turning Point: (drug and alcohol) (03) 8413 8413

Aboriginal Health Services: (03) 9419 3000

Mental Health (Grow): (03)9890 9846

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Other Useful Numbers

Emergency Phone numbers

Police fire ambulance: 000

Child protection: 131 278 (24 hours)

Reverse charge 12555

Directory assistance 1223

Late night Chemists Melbourne

TAMBASSIS PHARMACY
Cnr Sydney and Brunswick Roads Brunswick
Open: 8am-midnight
Ph: (03) 9387 8830

LEONARD LONG PHARMACY
Cnr Williams Road and High Street Prahran
Open: 8am - midnight
Ph: (03) 9510 3977

Aids Line 1800 133 392 hepatitis, and sexual health.

Alcoholics Anonymous 9429 1833

CareRing (Crisis Line) 136 169 24 hour crisis counselling

Centre Against Sexual Assault (CASA) 9349 1766
9349 1766 After Hours Counselling Line
9344 2210 Business Hours Crisis Line
1800 806 392 Rural Victoria

Children's Hospital 9345 5522

Child Protection Crisis Line 131 278

Consumer Affairs Victoria 1300 558 181

Domestic Violence Crisis 1800 015 188 (24 hour)

DirectLine 1800 888 236 - confidential drug and alcohol counselling 24-hour, professional counsellors

Financial & Consumer Rights Council 1800 134 139 referral to a free financial counselling service.

Hepatitis C Helpline 1800 800 241

Gambler's Help 1800 156 789 24 hour help for problem gamblers.

Gay and Lesbian Switchboard Victoria 1800 184 527 Counselling and information. 6-10pm Daily and 2-10pm Wednesday

Gay Men's Health Centre / Victorian AIDS Council 1800 134 840

Grief Line 9596 7799 12 noon - 3 am

Kids Help Line 1800 55 1800 24 Hour Telephone Counselling of 5 - 18 year olds, who are feeling depressed, sad or lonely

Legal Aid (Victoria) 1800 677 402

Lifeline 131 114 - 24 hour telephone counselling service

Lifeline Suicide Helpline 1300 651 251 - 24/7

Maternal & Child Health Line 132 229

Men’s line Australia 1300 78 99 78 Support for men through separation.

Men's Referral Service 1800 065 973

Ombudsman Victoria 1800 806 314

Parent Line 132 289 - 24/7

Post and Ante Natal Depression Assoc. 9428 4600

Poisons Information Centre (Victoria) 131 126

Residential Tenancy Line 1800 136 716

Salvation Army 1800 627 727 Crisis Contact Centre

Sexual Assault Crisis Line 9349 1766 Centre Against Sexual Assault provides confidential telephone counselling, information and referral. It operates from 5.30 pm each weeknight until 9.00 am the next morning, as well as 24 hours per day on weekends and public holidays. Phone: 9349 1766 or 1800 806 292 (if you live in Victoria but outside of metropolitan Melbourne)

Torture: Victorian Foundation for the Survivors of Torture 9388 0022

Women's: Domestic Violence & Incest Resource Centre 1800 015 188 Crisis support, information, referral and accommodation for women experiencing abuse

Women's Information Referral Exchange (WIRE) 1300 134 130 support and referral service available to all Victorian women

Youth Substance Abuse Service 1800 014 446 or 9418 1020 Alcohol and Drug assessment and referral service for the youth sector.

Pharmacotherapy advocacy and complaints resolution service (methadone, buprenorphine) 9419 3633 / 1800 443 844 Mon- Fri 10-6pm

Supported accommodation rights service: (03) 9419 8529 / 1800 066 256

Traveler's aid: (03) 9654 2600

Crisis mental health team: A/H 9286 8588

Foot patrol needle and syringes: 1800 700 102(free call) mob: 0412 155 491

Mental health referral: 1300 732211

Cancer helpline: 13 11 20

Care ring crisis line: 13 61 69

Court network: (03) 9603 7433

Crime victims support: (03) 9758 2818

Disability Information Vic: 1300 650 865

Office of the Public Advocate: (03) 9603 9500 / (1800 136 829 toll free)

SANE Australia: (Mental health info and referral) 1800 688 382

Needle Disposal Hotline: 9304 2140

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Centrelink

Appointments: 13 10 21
New Start: 13 28 50
Age pension: 13 23 00
Disability: 13 27 17
Family assistance: 13 61 50
Youth allowance: 13 24 90
Students: 13 24 90
Austudy: 13 24 90
Abstudy: 13 23 17
Complaints: 1800 050 004 (free Call)
TTY payment enquires: 1800 810 586 (free call)

Click here for the Centrelink Website

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